Say hello.
We actually read it.
Aethra is two people right now. There's no support team. There's no ticket system that routes to someone who didn't build this. When you write to us, it lands with Ambar or Matthias — the people who wrote the code you're using.
Usually within a few hours. We're in Singapore (UTC+8) — if you're writing at midnight your time, you might get a reply before you wake up.
What to write about
Any of these. Or none of them.
What happens when you write
No ticket. No queue. No template reply.
Your email arrives.
It goes to a shared inbox that both of us check. Not a help desk system. Not a bot that triages it. An email inbox.
One of us reads it.
Ambar if it's about worker issues or product. Matthias if it's about developer integration or infrastructure. Sometimes both.
You get a real reply.
Not a template. Not a 'your message has been received' acknowledgement. An actual response from the person who read it.
Active payment dispute or account suspension?
Include your user ID, the task ID (if applicable), and a description of what happened. We review payment disputes within five business days. If your account was suspended, you have the right to a written explanation — request it in the same email.
Email about a dispute